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Our Commitment

15-Year
Limited Warranty.

We stand behind every floor we install. Our warranty covers both labour and materials — because your investment deserves real protection.

Coverage Duration

Warranty by
Application.

Duration depends on the coating system installed and the environment it's applied in.

Residential Garage
15 yrs

Polyaspartic & premium epoxy systems in residential garages.

Residential Interior
10 yrs

Basements, laundry rooms, workshops & interior concrete.

Commercial
5 yrs

Retail, showroom, warehouse & industrial concrete floors.

Section 01

What This Warranty
Covers.

Team Platinum Coating Inc. ("Platinum Coating Epoxy," "we," "us") warrants that the epoxy or polyaspartic floor coating system we install will be free from the following defects for the applicable warranty period, beginning on the date of completed installation:

Delamination — the coating separating or lifting from the properly prepared concrete substrate.
Peeling or flaking — sections of the coating coming loose under normal use.
Adhesion failure — the coating failing to bond to the concrete surface when our surface preparation standards have been followed.
Hot tire pickup — the coating lifting or pulling away due to contact with hot vehicle tires under normal residential driving conditions.
Excessive yellowing (polyaspartic systems only) — significant discolouration or yellowing of the clear topcoat caused by UV exposure in residential garage applications.

This warranty covers both the cost of materials and labour required to repair or re-coat the affected area at no charge to the original purchaser, subject to the terms and conditions outlined below.

Section 02

What This Warranty
Does Not Cover.

This warranty does not apply to coating failures or damage caused by any of the following:

Substrate & Environmental
Cracking, settling, heaving, shifting, or any movement of the underlying concrete slab.
Hydrostatic pressure or moisture vapour transmission rising through the concrete from below.
Pre-existing concrete defects, including spalling, scaling, or deteriorating surfaces.
Flooding, fire, earthquake, or any other natural disaster or act of God.
Use & Maintenance
Scratches, gouges, or chips from dropped tools, heavy objects, or sharp impacts.
Damage from battery acid, brake fluid, harsh solvents, or paint strippers.
Automotive fluid stains left more than 24 hours without cleaning.
Tire plasticizer migration (amber marks from rubber compounds).
Abrasive cleaners, power washers, or steel wool used on the surface.
Unauthorized modifications, alterations, or repairs by third parties.
Normal wear patterns in high-traffic areas over the life of the coating.
Section 03

Warranty
Conditions.

To maintain your warranty coverage, the following conditions must be met:

Original purchaser only. This warranty is extended to the original purchaser and is non-transferable, unless a transfer is requested in writing and approved by Platinum Coating Epoxy prior to the sale of the property.
Proper care and maintenance. The coated floor must be maintained per our care instructions — regular cleaning with a soft mop or broom, prompt removal of chemical spills, and avoidance of abrasive products.
Moisture testing. If pre-installation moisture testing reveals elevated levels and a mitigation system is recommended but declined, any subsequent moisture-related coating failure is excluded. Test results are documented and kept on file.
No unauthorized repairs. Any repair, re-coat, or modification by anyone other than Platinum Coating Epoxy or its authorized representatives will void this warranty.
Reasonable access. The customer must provide reasonable access to the coated area for inspection and warranty repairs.
Section 04

How to File a
Warranty Claim.

If you believe your floor coating has a covered defect, follow these steps:

Step 1 — Contact us. Notify us in writing (email or letter) within 30 days of discovering the issue. Include your name, installation address, approximate installation date, and a description of the problem.
Step 2 — Inspection. We'll schedule an on-site inspection to assess the issue and determine whether it falls under warranty coverage.
Step 3 — Resolution. If the defect is covered, we'll repair or re-coat the affected area at no charge. Repairs may result in minor colour or texture variations between the repaired section and the original coating.
Team Platinum Coating Inc.
Email: remi@platinumcoatingepoxy.com
Section 05

Limitations of
Liability.

This warranty is a limited warranty. It represents the sole and exclusive remedy of the original purchaser for any defect in the installed coating system. In no event shall Team Platinum Coating Inc. be liable for any incidental, consequential, special, or indirect damages — including loss of use, loss of revenue, cost of temporary relocation, or damage to personal property stored on or near the coated surface.

The maximum liability of Team Platinum Coating Inc. under this warranty shall not exceed the original contract price paid by the customer for the coating installation of the affected area.

This warranty gives you specific legal rights. You may also have other rights that vary by province. Nothing in this warranty is intended to limit or exclude any statutory rights you may have under the Consumer Product Warranty and Liability Act of New Brunswick or other applicable consumer protection legislation.

Section 06

General
Provisions.

Entire agreement. This warranty document constitutes the entire warranty provided by Team Platinum Coating Inc. with respect to the installed floor coating system. No employee, agent, or dealer is authorized to modify or extend this warranty unless done in writing and signed by an authorized officer of the company.

Governing law. This warranty shall be governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein.

Severability. If any provision of this warranty is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Amendments. Team Platinum Coating Inc. reserves the right to modify this warranty policy at any time. Changes apply only to installations completed after the updated effective date. Your warranty terms are those in effect on the date your installation was completed.

Questions About
Your Warranty?

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